The term “Personal Data” means any information or a combination thereof that relates to you and allows you to be identified. This Privacy Notice explains what happens to your Personal Data that is collected or processed by us when you interact with us as a visitor, customer, consumer, supplier or business after you purchase and use our products/services, respond to our promotions or communicate with our customer support.

What is Sensitive Data?

Sensitive Data under Article 9 Regulation (EC) 5419/16 is Personal Data that could reveal a person’s ethnic origin, physical traits, mental health, religious beliefs and criminal convictions (if any).

We collect your Personal Data when you:

1. Create an online OptiHealth Account.
2. Sign up for our newsletter, promotional communication and other services.
3. Purchase our products/services online and register it.
4. Participate in sweepstakes, contests or competitions organized by OptiHealth via OptiHealth Website.
5. Give your feedbacks, comments, questions, ratings and reviews in online evaluations.
6. Register for specific events, seminars and discussions organized by or on behalf of OptiHealth.
7. Publicly interact on social media channels, pages, promotions or blogs which interactions may be provided to OptiHealth by a third party.
8. Interact with our Consumer or Customer Care centers.
9. When you visit our websites, use our social media pages, receive our emails or use our mobile apps and/or connected devices we may use third party cookies or tracking technologies to collect your information which in most cases will not be able to identify you directly.

We use your personal data to:

1. Improve our Products/Services,
2. Enhance your user experience or
3. Have a general overview of the prospective customers or consumers who might be interested in our Products/ Services.

We may disclose your Personal Data:

1. As per applicable law or on request from any court, authority or government from within or outside your country of residence.
2. In order to enforce our terms and conditions.
3. In order to protect either ours or our affiliates/subsidiaries’ rights, privacy, safety or property.

This Privacy Policy does not cover Third-Parties

This privacy policy does not apply to any third party including any third party operating any website or service to which OptiHealth website may have a link.

How is your Personal Data secured by us?

We use the higher of European Commission or industry standards of organizational, technical and administrative measures to protect your Personal Data within our organization. This includes, but is not limited to, controlled physical access to premises housing our computers and servers except for authorized personnel, password control of our systems, usage of firewalls and anti-virus software, encryption of data during transmission, storage of data on secured cloud platforms, disabling of ports for storage devices on systems, etc. However, we make no claim that your data can be made 100% secure in real life. If you have reason to believe that your data is not secure then please notify us as soon as possible.

How long may we keep your Personal Data?

We may retain your Personal Data for as long as required for the purpose(s) for which it was obtained or for as long as it is required as per law or legal purposes.

Jurisdiction and cross-border transfer

If you are located in the EEA, your Personal Data may be transferred to our affiliates or service providers in non-EEA countries that are recognized by the European Commission as having adequate level of data protection according to EEA standards (the full list of these countries is available here). For transfers from the EEA to countries not recognized by European Commission as having adequate level of data protection, we shall have in place adequate data safety measures including our Code of Conduct for Suppliers and Data Security, and, standard contractual clauses and certifications adopted or prescribed by the European Commission. You may obtain a copy of these measures by following the link above or contacting us. Please note that under certain circumstances, courts and government or regulatory agencies in countries where we may have facilities or service providers may be entitled to access your Personal Data.

Your rights qua your Personal Data

If you wish to access, modify, delete, port or place limitations on your Personal Data associated with your account with us, you may contact us via our contact form, verify your identity and clarify what do you wish to be done with your data. Thereafter, we may comply with your request as soon as possible under applicable laws.

Please note that all our promotional emails have the unsubscribe button that you may click if you no longer want to receive such emails from us in the future. Please note that we may retain certain information for our internal records or for completing ongoing purchases or promotions that you entered before the unsubscribe request and that some residual information may remain within our records that may not be removed. Also, if you opt-out of receiving promotional emails from us, you may still receive important administrative messages from which you cannot opt-out.

How can you contact us?

If you have any questions about this Privacy Policy you may contact our Data Protection Officer via the contact form. Alternatively, you may lodge a complaint with a competent authority for your region or country.